At ZeroBill Solutions, we want to make sure you feel safe and confident when shopping with us. That’s why we have a clear refund policy to explain how and when refunds are given.
When Can You Get a Refund?
Refunds may be given when:
- We have received your returned item and checked it.
- You cancelled your order within 24 hours (before it was shipped).
- The item arrived damaged, defective, or incorrect.
How Refunds Work
- After we check the returned product, we’ll notify you.
- If approved, your refund will be sent within 10-15 working days.
- Refunds will go back to the same payment method you used when ordering.
Please remember:
- Shipping charges are not refunded unless the return was due to our mistake.
- The time it takes for money to appear may depend on your bank or payment provider.
What Cannot Be Refunded
- Customized or specially made items.
- Final sale or clearance items.
- Gift vouchers or discount bundles.
Damaged or Wrong Items
If you received something broken or not what you ordered, you can ask for:
- A full refund, or
- A free replacement.
We may ask for photos to confirm the problem.
Refund Alternatives
Instead of a refund, you can also choose:
- An exchange for another product, or
- Store credit for future purchases (if available).
Contact Us
For refund help, please reach out to:
ZeroBill Solutions Customer Care
BDL-E, FN-703,
Relicon Garden Grove SN-39/15B & 16,
AMBBK, Ambegaon BK NA,
Pune, Maharashtra 411046
sales@zerobill.in
+91 – 83108-72248